FAQ
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About the Product
What is Shilajit?
Shilajit is a sticky, tar-like mineral resin that seeps from cracks in Himalayan rock formations at high altitude. It forms over millions of years from the decomposition of plant matter under extreme geological pressure. In Ayurvedic medicine it is classified as a rasayana — a rejuvenating tonic traditionally used to support stamina, vitality, and overall wellbeing. Nutrametix Shilajit is purified, standardized to 50% Fulvic Acid, and encapsulated for convenient daily use.
What does the NPN number mean?
NPN stands for Natural Product Number — a licence issued by Health Canada / Santé Canada that confirms a natural health product is safe, effective, and of high quality for its intended use. NPN 80137864 authorizes Nutrametix to make specific claims about testosterone support, antioxidant properties, and Ayurvedic rasayana use. Only licensed products may display these claims. This sets us apart from the many unregulated imports sold online.
What claims is Nutrametix authorized to make?
Under NPN 80137864, Nutrametix is authorized to state that Shilajit: (1) helps support normal free and total testosterone levels in men 45–55 years; (2) provides antioxidants for the maintenance of good health; (3) is traditionally used in Ayurveda as a rasayana to support stamina and vitality. All other claims are outside the scope of this NPN and are not made on our website or packaging.
Why 500mg? Isn't 250mg the standard?
Most Shilajit products on the market use 200–250mg capsules. Nutrametix uses 500mg — double the standard dose — standardized to 50% Fulvic Acid. This matches the dosage used in published research and falls within the Health Canada authorized range. We believe in giving you the clinically relevant dose, not a marketing dose.
Is it vegan? Are there allergens?
Yes — our capsule shell is hypromellose (HPMC), a plant-derived vegan alternative to gelatin. The non-medicinal ingredients are magnesium stearate and microcrystalline cellulose — both common excipients with no known allergens. Nutrametix Shilajit is free from gluten, dairy, soy, nuts, and artificial colours or flavours.
Can I take Shilajit with other supplements or medications?
We recommend consulting a healthcare practitioner before combining Shilajit with prescription medications, particularly those that affect hormone levels or kidney function. Do not use if you have kidney disorders, gout, or are susceptible to kidney stone formation. If you have benign prostate hypertrophy, prostate cancer, or diabetes, consult a healthcare practitioner prior to use.
Health & Safety
How long before I notice results?
Ayurvedic tradition recommends rasayana herbs be used consistently for 8–12 weeks to experience the full benefit. Individual results vary based on age, diet, lifestyle, and baseline health. Most customers who leave reviews report noticeable changes in energy and wellbeing within 4–6 weeks of daily use. We recommend committing to at least one full bottle (30-day supply) before evaluating results.
Are there any side effects?
Shilajit is generally well tolerated at the authorized dose. As required by Health Canada, our label includes the following cautions: consult a healthcare practitioner if symptoms persist or worsen; do not use if you have kidney disorders, gout, or are susceptible to kidney stone formation; consult a healthcare practitioner prior to use if you have BPH, prostate cancer, or diabetes; do not use with hot-natured foods (Ayurvedic guidance); discontinue use if hypersensitivity occurs. Keep out of reach of children.
Is this product tested for heavy metals?
Yes. Every batch is independently tested for lead (Pb), cadmium (Cd), arsenic (As), and mercury (Hg) by a third-party laboratory before release. Raw Shilajit can accumulate heavy metals from its environment — which is precisely why purification and independent testing are non-negotiable for us. Certificates of Analysis are available on request by emailing us at the address on our contact page.
Can women take Nutrametix Shilajit?
Our NPN authorization is specifically for the testosterone support claim in men aged 45–55. The antioxidant and rasayana claims are not gender-restricted. If you are pregnant, breastfeeding, or trying to conceive, consult your healthcare practitioner before use. We recommend all customers make decisions about supplementation in consultation with a qualified health professional.
Shipping & Orders
Where do you ship?
We currently ship across Canada only. We are not yet licensed to ship to the United States or internationally — Shilajit is regulated differently in other jurisdictions and we want to ensure customers only receive properly licensed product.
How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping typically takes 3–7 business days depending on your province. Expedited options are available at checkout. You'll receive a tracking number by email once your order ships.
Is shipping free?
Yes — free standard shipping on all orders over $65 CAD. Orders below $65 CAD incur a flat shipping fee shown at checkout.
What is your return policy?
As a consumable health product, Nutrametix Shilajit cannot be returned once opened. If you received a damaged, defective, or incorrect item, please contact us within 10 days of delivery and we'll resolve it promptly.
My order hasn't arrived — what should I do?
First, check your tracking link (sent by email when your order shipped). If your tracking shows delivered but you haven't received the package, check with neighbours and your building's mailroom, then contact us. If tracking shows no movement for more than 5 business days, contact us and we'll investigate with the carrier and reship or refund as appropriate.
Still have questions?
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Contact Us* Nutrametix Pure Himalayan Shilajit is a licensed Natural Health Product (NHP) under Health Canada / Santé Canada, NPN 80137864. All claims made on this website are within the scope of this NPN authorization. This product is not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary. Consult a healthcare practitioner before use.